Technical Consultant
Our team is seeking a versatile technical consultant for our Malaysia branch. The individual will be responsible for a variety of roles from post-sales services including technical implementation, training, and documentation as a part of the team. The individual will also manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a dynamic work environment and might require traveling.
Requirements
- A bachelor’s degree in computer science, information technology, computer engineering, or similar
- Relevant experience as a technical consultant in the forensic industry
- Knowledge of forensic hardware devices and tools
- Must be updated with the latest trends and innovations
- Ability to conduct training in-house and in an end user’s environment
- Ability to work under pressure and stick to deadlines
- Experience with our existing software technology partners is plus
- Exceptional communication skills and should be a team player
Responsibilities
- Implementation of forensic hardware & digital forensic software in the end user’s environment
- Providing technical support to the end users on their hardware and digital forensics software
- Assist in preparing offers to the end users on their requirements in coordination with the sales team
- Appearing at trade fairs and conferences as a representative to assist the sales team
- Liaising with our software technology partners on the features, upgrades, etc.
- Consulting with management, sales team and other departments as required
- Provide detailed reports and recommendations based on consultation with the end users
- Training end-users on hardware functionality and digital forensic software
Submit your CV at: info@mhc-system.com
Business Development Manager
Our team is looking for a talented business development individual for our Malaysia branch. The individual will be responsible for bringing in business by taking over a mix of existing accounts and establishing new accounts. To excel in this role, you should be an active listener, have a compelling sales personality, and have a hunger to chase and close new business from cold calls and inbound warm leads. The individual will also be responsible for building relationships with new and existing clients to try and ensure their business in the future. This role may require travelling along with appearances in exhibitions and in-house events.
Requirements
- A bachelor’s degree in business management, business administration, marketing, or communications
- 2-3 years of experience as a sales consultant in the forensic industry
- Experience in developing leads and researching potential clients
- Excellent verbal and written communication skills, including the ability to make presentations
- Interpersonal skills and comfort with meeting new people on a daily basis
- Ability to contact customers, complete sales and manage other tasks independently
- Time management and prioritization skills to meet deadlines and close sales in a timely manner
- Quick thinking to provide creative solutions that address customers’ needs and concerns
Responsibilities
- Recommend and select products for customers based on their individual needs
- Describe products and explain their benefits and uses to potential customers
- Communicate with customers in person, by phone and by email to understand their needs
- Maintain a working knowledge of the company’s various products and services
- Establish and nurture relationships with past customers and potential customers to facilitate sales
- Find potential customers through networking, cold calling and industry research to increase sales
- Use data to help customers understand how our products will fit best in their environment
- Complete administrative tasks, such as processing and recording sales, as needed
Submit your CV at: info@mhc-system.com